|Client Service||Client Management||Contact reports will be issued within 24 hours of meeting|
A weekly status report will be provided on major projects/multiple project accounts
Ensure that all calls and emails are responded to by the end of the day
Keep the client up to date on relevant information re: jobs in progress
Provide alternative solutions for any issues that may occur
Pre-inform client of all team absences, provide detailed handover notes and replacement agency contact (to be introduced at least 12 hours in advance).
Project/account review meeting with Client Management team and client on quarterly basis